Terms and Conditions

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Effective Date: 12/7/2024

Welcome to 23rd & Oak LLC (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website, www.23rdandoak.com (“Website”), and the purchase of our products. By accessing or using our Website, you agree to these terms. If you do not agree, please discontinue use of our Website.

1. Use of the Website

By using our Website, you represent that:

• You are at least 18 years old or have the permission of a parent or legal guardian.
• You will use our Website only for lawful purposes and in compliance with these Terms.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products and Services

a. Product Descriptions

We strive to display our products accurately, but slight variations in color, texture, or appearance may occur due to the handmade nature of our items and differences in screen displays.

b. Pricing

All prices are listed in U.S. dollars. Prices are subject to change without notice. Taxes, shipping, and handling fees are additional where applicable.

c. Shipping

We currently ship only within the United States. Shipping costs and delivery timelines are provided at checkout. We are not responsible for delays caused by carriers or events beyond our control.

d. Custom and Personalized Orders

All items are custom and personalized. Therefore, all sales are final, and we do not offer refunds, returns, or exchanges under any circumstances unless the item arrives damaged or defective.

3. Payments

We accept payments through GoDaddy Payments and PayPal. By providing your payment information, you agree to pay the total amount due, including applicable taxes and fees.

We do not store financial data on our servers. Payment details are handled securely by our payment processors, and their respective terms and conditions apply.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us at support@23rdandoak.com within 7 days of receipt. Include photos of the damage to assist us in resolving the issue promptly.

5. Intellectual Property

All content on the Website, including text, graphics, images, logos, and designs, is the property of 23rd & Oak LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, or use any content without our prior written consent.

6. Limitation of Liability

To the fullest extent permitted by law:

• 23rd & Oak LLC is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website or products.
• We are not responsible for any damages caused by improper use of our products.

7. User Responsibilities

You agree to:

• Provide accurate information during checkout.
• Refrain from engaging in any activity that disrupts the functionality of the Website.
• Respect our intellectual property rights and those of third parties.

8. Privacy

Your use of the Website is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions are governed by the laws of the United States and the state in which 23rd & Oak LLC operates, without regard to conflict of law principles.

10. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and the “Effective Date” will be updated. Continued use of the Website following such changes constitutes your acceptance of the revised terms.

11. Contact Us

If you have questions or concerns about these Terms and Conditions, please contact us at:
Email: support@23rdandoak.com